ZABS Place: A Matthews Business Worth Celebrating

ZABS is the acronym of the Hebrew name of Zachary Shporer - Zecharya Avraham Boruch Shporer. A happy, athletic, positive, take-over-the-world (in a good way) teen. He was awesome to be around. His friends and family loved him. His teachers raved about him. He was passionate about helping others, especially children and teens with special needs. At 18, he was diagnosed with Leukemia. He died one year later.

Photo courtesy ZABS Place

Photo courtesy ZABS Place

This month, ZABS Place, located on the corner of South Trade and East John Streets, will celebrate its fourth anniversary of business. ZABS is an upscale thrift boutique and employment training center for young adults with special needs. It is one of the very few nonprofits in the country solely created to provide on-the-job training for “special talent” kids after graduating from high school. It will soon make its national mark after an NBC “Today Show” segment airs on national TV.

“I wanted a place where our young adults could work,” said co-founder Caren Gale. “It wasn’t fair that my daughter, who is neuro-typical, could graduate and go off and have an option. Why couldn’t our (other) kid have an option?”

“I asked my son what he wanted to do when he graduated, and he said, ‘work,’” she said. “Yet, I knew if he went out in the work world (and interviewed for a job), they wouldn’t ‘get’ him.”

ZABS story began six years ago when California to Charlotte transplants, Caren and Charlie Gale, could not find options for their (special needs) son, Jonathan, after he graduated from high school. At about the same time, Rabbi Bentzion and Rochel Groner, Directors of Charlotte’s Friendship Circle, were also discussing this same dilemma befalling many members of their group.

Photo by Cyma Shapiro

Photo by Cyma Shapiro

Enter Lisa Shporer and her husband now coping with the death of their 19-year-old son, Zachary Shporer, a volunteer with Friendship Circle who died of leukemia in 2012. The Groners asked the Shporers what they might do to help. A request to use Zachary’s name, in memory, led them to the creation of “ZABS Place.”

In a sit-down with Caren, Community Liason Lisa Shporer and ZABS Directors Rochel and Rabbi Bentzion Groner, the group exchanged thoughts on where they’ve been and where they are going.

“We had a desperate need (for) individuals to do something after high school,” said Bentzion. “We wanted the world to come and engage with our kids and help harness the energy and potential to have them connect with the community.”

The Shporers wanted to honor their son and honor the employees and the nonprofit’s mission.  “If we published Zachary’s name on it, we had to live up to his good name,” said Lisa.

“Within these four walls, this is Zachary’s home – we work hard not to have negative or critical thoughts,” Bentzion added.

Their intention was to meet these children, individually, and head-on, to help them achieve their dreams and gain life skills. Called “special talent kids,” they are guided, lovingly, through a series of individualized stages to achieve success.

These children are as individual as snowflakes. How do we reach that child? It’s incumbent upon us that we find the lock (and key).
— Caren Gale
Photo by Cyma Shapiro

Photo by Cyma Shapiro

“These children are as individual as snowflakes,” said Caren. “How do we reach that child? It’s incumbent upon us that we find the lock (and key).”

Currently, the store employs/works with approximately 50 people between the ages of 18 and 35 (although there are a few younger and older talent); most are paid for their work. The store also employs six support staff including two job coaches. Approximately 50 people remain on a wait-list.

After undergoing an extensive application process, they are assessed to ensure a good fit for the store. Although the interview may not always result in a job, the group still sees the process as beneficial. “We get to learn about the kids,” said Bentzion, adding that the interview process is a great experience for the kids.

Once chosen, talent are offered work options ranging from three-month internships to approximately two year+ jobs. They are offered an array of opportunities ranging from arranging an area to assessing if inventory is stocked; from customer service to pricing. There is an IT crew handling some aspects of business – writing descriptions of merchandise to packaging and mailing it out.

To assist them in their tasks, all talent are given a three-week training period. After individual needs are assessed, they are offered whatever means are needed to help them complete their designated task(s). Individual job coaches help prepare guides, task sheets and fun lists with images and/or words. Descriptions are broken down into discreet pieces. Since they earn a wage, talents also learn the value of working and of earning money. “You save money for options in your life,” said Caren.

At every stage is the group’s desire to cater to each individual’s needs. “We take a look at what their interests are, we meet with them; we ask every single applicant what they want to be when they grow up...As long as we believe in our kids, we believe anything is possible,” said Bentzion.

“I think we’ve given hope to many families and we’ve given an opportunity to so many young kids - young adults who might not have had that opportunity…who may have graduated from high school and retreated to their room, retreated to their screens and now those kids are a part of that community,” said Caren. “They are working, they are interacting with the public and the public is being educated on the potential of our young adults and what they can do.”

The group points proudly to the fact that although they could capitalize on the heavy traffic the next door (Saturday) Farmer’s Market might bring, as Orthodox Jews, the store is closed on that day for the Sabbath. “We have a sign that says it’s the Sabbath….see you on Sunday, we’re open from 12-6,” said Lisa.

Photo by Cyma Shapiro

Photo by Cyma Shapiro

Despite normal business growing pains, ZABS is flourishing – with increasing sales, number of talent working there, and numbers of employees on-staff.  In the near future, the group is hoping to open another ZABS place somewhere in Charlotte.

“This is very organic; we’re always refining (how to grow and change methodology),” said Caren. Unanimously, the group said its goal is to continue hiring more talent and, in turn, interest Charlotte area businesses to hire their now-seasoned employees.

In every way, the group feels the impact of hope.  

“The dread you feel once your child is diagnosed - it’s so overwhelming,” said Caren. “You have no idea of the trajectory of your child, what the options will be and to know that (there are places like this), you think, as a parent that maybe there is hope.”

In the end, it’s in ZABS’ name that the store seems to find its purpose and place.

“The store was named after my son, Zachary,” said Lisa. “To me, it’s honoring his memory every day…..I have to remember why we are here - it’s so Zachary would be proud. Everything we do is so uplifting and so kind, and so much fun….Everyone who works here…wants to be here.”

She added, “We don’t call our workers employees, we call them trainees – they’re here, they are learning skills, they are learning abilities to be able to move on to whatever their dream is. We look at them as talent. Who looks at their employees as talent? They (usually) look at them as ‘worker bees’ that they pay.”

zabs timeline.jpg

“(In Matthews) We look at it like we’re on the corner of ‘Main and Main.’ I think that we’re a jewel in the crown of Matthews,” she said. “I really believe that after being here for four years….it’s just like an amazing opportunity for people to come in (and see us).”

“That concept is (why) we are so unique…We have totally disrupted how people think of the special needs population,” Lisa said. “It brings people in over and over and over again…because they want to support us. When people come in here, it’s a happy place, it’s clean, it’s neat, it’s organized…’s a place that needs to be celebrated.”

ZABS Place * 100 N. Trade Street * Matthews

Sun: 12:00 pm – 6:00 pm
Mon – Thu: 10:00 am – 6:00 pm
Fri: 10:00 am – 4:00 pm